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The consultation of English-language content is governed by the Charter of the French Language and its regulations. Please note that the content on this site is automatically translated and may not always be perfectly accurate.

Frequently asked questions – Voilà!

  • All users already registered on the old platform should have received an e-mail to automatically access the new platform, Voilà! All you have to do is click on “activate” in the e-mail you receive.
  • To log in: brossard.appvoila.com/en/
    • Enter your e-mail address and password on the login page.
    • If you’ve forgotten your password, click on “Forgotten password”.
  • After 3 attempts to enter a password, your session will be suspended for 10 minutes.
    • After this time you can reconnect.
  • If your account is locked or if you have forgotten your answer to the security question:
    • Contact a Services Brossard agent at 450-923-6311 or send an e-mail: [email protected]
    • It is important to mention the e-mail address linked to your account and your file number.
  • Log on to brossard.appvoila.com/en/
  • Enter your e-mail address in the left-hand pigeonhole, under Login.
  • Click on “forgot password”.
  • Re-enter your e-mail address in the box provided and click on “Confirm”.
  • In your mailbox, click on the link labeled “here” to open the page where you can choose a new password.
  • If the error message indicates that your e-mail address is already in use, your account already exists.
  • If the error message indicates that your e-mail address is already in use, your account already exists.
  • Press the icon in the top right-hand corner.
  • Click on your name and choose“Profile”.
  • You can view and modify your profile information and change the language.
  • Select your address from the list. You have two options:
    • Enter your street address, the type of road and the name of the public thoroughfare: avenue / boulevard / road / crescent / square / street.
    • Enter your street address and scroll down to select your property.
  • Click on the word “property” above, then click on “delete property”.

Click on the word “property” above and click on “view my balance” on the right.

N.B. Future invoices do not appear, as they are not due.

  • Only overdue invoices will be visible.
  • Go to your city’s Voilà! portal.
    • You will be able to log in with the same information used for Ville de Brossard.
  • Contact a Services Brossard agent at 450-923-6311 or by e-mail : [email protected].
    • It is important to include the e-mail address linked to your account and your file number.
  • If you have any difficulties, please contact a Services Brossard agent at 450-923-6311 or by e-mail : [email protected].
    • It is important to include the e-mail address linked to your account and your file number.

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