Associated with the page Public safety
Prepare your 72-hour emergency kit
In an emergency, you may need to support yourself for up to 72 hours. Prepare a backpack or bin with essentials for the whole family. If you have special needs (reduced mobility, etc.), include the necessary equipment such as a cane, walker or wheelchair.
Have a family emergency plan
A family emergency plan is an essential step in preparing your family for emergencies. It’s a clear guide to what to do, where to go and how to stay safe in unexpected situations such as flooding, fire, major power failure or emergency evacuation.
Consult the toolkit – Carbon monoxide poisoning
The Direction de santé publique de la Montérégie has created various tools to inform the public about the dangers of carbon monoxide, a harmful gas often referred to as the “silent killer”. Our toolkit is designed to educate the public about the risks of exposure to this deadly gas, but above all to promote safe behavior to reduce the risk of poisoning.
Emergency contacts
- Emergency: 9-1-1
- Info-santé: 8-1-1
- Hydro-Québec: 1-800-790-2424
- Energir: 1 800 361-8003
- SOPFEU (forest fires): 1 800 463-3389
And don’t forget the following contacts:
- Your children’s school, daycare, doctor, pharmacist, insurer, resource people.
Evacuation scenario
- Locate emergency exits and know how to cut off water, electricity and gas.
- Avoid the elevator in case of emergency.
- Plan gathering places: one near your home and one outside.
- Plan a route to safety, with an escape route.
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- Contact your insurer as soon as possible to inform them of the damage. He’ll be able to check your protection and guide you on how to proceed.
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- Make a list of damaged goods and, if possible, take photos or video before disposing of them.
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- Take steps to prevent further damage, and keep receipts for expenses incurred.
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- Keep receipts for lodging and food expenses outside your home, as these expenses may be reimbursed under your policy.
After a disaster, financial assistance programs may be offered by the Quebec government to support disaster victims. For more information, visit the Ministère de la Sécurité publique du Québec website.
Ville de Brossard’s Legal Services Department handles claims for damages caused by the city. If you have suffered damage, you can file a claim for compensation. See the Claims page for more information.
How to make a claim
If you have suffered damage caused by the City, you can make a claim by completing a form available at City Hall or by fax. You must submit a written notice within 15 days of the incident.
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- Address: Direction du greffe, Hôtel de ville, 2001, boulevard de Rome, 1st floor, Brossard (J4W 3K5)
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- Fax: 450 923-7009 Add any supporting documentation (photos, invoices) and keep important documents.
Follow-up on your request
Once the claim has been received, the City will open a file and carry out an investigation. You will receive an acknowledgement of receipt and a written decision.
Recourse
If you are not satisfied with the decision, you can appeal within 15 days of notification. The maximum time limit for lodging an appeal is as follows:
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- Bodily injury: 3 years
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- Material or economic damage: 6 months
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- City fault: 6 months
The city may be exempt from liability in certain cases (for example, for accidents involving snow or ice on sidewalks, unless the municipality is at fault).
For more information, contact Services Brossard.
For legal advice, consult an advisor.
Legal notice
The above information is for information purposes only. In the event of any discrepancy, current legislation shall prevail.