The results of Léger’s municipal indicators survey are in.
On March 19, 2024, at the opening of the City of Brossard’s regular council meeting, Mayor Doreen Assaad presented the results of a survey conducted by Léger to assess the population’s satisfaction with municipal services. Carried out in 2023, the survey gathered the views of 1,124 respondents via an online and telephone questionnaire. The purpose of the survey was to assess Brossard residents’ appreciation of the range of services offered by the municipality, and to compare their level of satisfaction, where available, with that of other municipalities of similar size.
The survey in figures
Satisfaction with library services stands out, with a 94% satisfaction rate, exceeding the 81% average for similar cities.
- 83% | Citizens’ overall satisfaction with Brossard (Léger average is 72%)
- 88% | Percentage of satisfaction with recreational and sports facilities and cultural events.
- 87% | Satisfaction rate with parks and green spaces (Léger average is 77%)
- 83% | Proportion of respondents satisfied with communication of information to the public (Léger average is 68%)
- 81% | Satisfaction rate with waste management.
Responses from residents also show high levels of satisfaction with the city’s beautification and cleanliness services and pedestrian network (77%). As for snow removal services, they received a satisfaction rating of 76%, ahead of the average satisfaction rating of 70% in similar cities. In the face of these results, the mayor showed a certain pride, while asserting that there is always room for improvement.
“I am deeply grateful to the population for their renewed confidence in our municipal services. Their satisfaction is our greatest reward, and we will continue to work tirelessly to meet their needs with efficiency and dedication. I reiterate my commitment to listening to our community’s concerns and prioritizing the actions they value most. The ambitions of the population guide our decisions, and together we will continue to build a city where everyone feels at home and listened to. I would also like to thank the municipal staff who work tirelessly to make Brossard a better place,” said Mayor Doreen Assaad.
The mayor aims for the highest standards of quality of life
Ville de Brossard will continue its planning to improve its performance in the eyes of residents in terms of the bicycle path network (71%), sidewalk snow removal services (68%), pavement maintenance (67%) and traffic flow and road safety (74%). On this last point, she reminded us that the council has already understood the importance of road safety for the people of Brossard, and that phase 2 of the Ralentissez, c’est fragile (slow down, it’s fragile) campaign will be in full swing in May.
The mayor took the opportunity to reaffirm that Ville de Brossard places the interests of its citizens at the heart of its decisions.
“Citizens, elected officials and civil servants are entering a major turning point for the City of Brossard. Our city is undergoing a major transformation. We are already working to improve our communications with citizens. It’s important that this transformation be seen as an opportunity to improve what we have, while preserving the peaceful character of our neighborhoods. Over the next few years, we’ll need to pay particular attention to traffic flow, the presence of sufficient green spaces including infrastructure that meets needs, the revitalization of boulevard Taschereau and the presence of mixed zones: commercial and residential,” asserted the mayor.
A presentation of the survey results is available at indicators.
